FAQ

What types of products does Tivoli Magnets offer?

Tivoli Magnets specializes in turning your photos into fridge magnets, sized at 78 x 53 mm / 3" x 2", perfect for any space at home or in the office. We offer magnet bundles to suit your needs, as well as beautifully curated gift boxes to make gift-giving easier.

How can I personalize my magnets?

You can customize our magnets to your liking. When you place an order, you can upload photos from your gallery or any platform. We will take care of the rest. Each magnet will be a unique expression of you!

What is your return policy for magnets?

Due to the custom nature of our products, we cannot accept returns for change of mind. However, if your magnet arrives damaged or defective, please contact us within 7 days of receipt with photo proof, and we will assist you in resolving the issue.

What shipping options are available?

We currently offer standard and express shipping within Australia for our custom made magnet bundles. Standard shipping is free and typically takes 3-8 business days, while express shipping is available for a fee and usually takes 2-5 business days. All orders are processed within 1-2 business days.

How can I track my order?

Once your order is dispatched, you will receive an email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

What should I do if my package is lost or damaged?

If your package is lost or damaged during transit, please contact us at info@tivolimagnets.com. We will work with you to resolve the issue promptly.

Can I send a gift box directly to someone else?

Yes, our gift boxes can be sent directly to the recipient. During the checkout process, you can enter the recipient's address and include a personalized greeting to make the gift even more special.

How can I contact Tivoli Magnets for further inquiries?

If you have any additional questions or need assistance, please reach out to us via email at info@tivolimagnets.com. We are committed to providing you with the support you need.